Another exciting customer conglomeration event between MTN and the citizens of Kano, as the Chief Operating Officer (COO), Muhammad Siddiqui led top management of the company to break the Ramadan fast with some of its esteemed customers in Kano State on June 12, 2017
MTN Nigeria officials listened and shared with a section of the city’s muslim community in a gesture that demonstrated how much MTN values the opinions of its diverse customer base in living up to its renewed commitment to make customer satisfaction the hub of its operations,
Comfortably seated in the FABs Centre and Events, under
the hall décor in MTNN’s signature warm Y’ello colours, guests engaged with top management executives, asked questions and shared observations about products and services while breaking the day’s Ramadan fast.
MTN Nigeria, COO, Muhammad Siddiqui, speaking on this initiative, said, “At special times like this, MTN understands the need to show appreciation to our dear customers and enhance the emotional connection we share with them. For our dear customers of the Islamic faith, this holy month of Ramadan provides us that unique opportunity to do so”.
The Ramadan Iftaar event is one of several ‘Voice of the Customer’ initiatives that kicked off this year, with forums in the cities of Lagos, Port Harcourt and Abuja. Each session has been marked by vibrant dialogue covering a wide range of topics, e.g. discussion on the state of the industry, feedback on MTN products and services, suggestions on service improvements, etc.
According to Muhammad Siddiqui, “This approach is in line with our stakeholder management strategy to proactively and effectively engage our customers, with a view to understanding how we can serve them better and ultimately fulfil our mission - to make our customers lives a whole lot brighter!”
Dignitaries from all works of life graced the event and praised the company for her efforts in improving the lifestyle of its customers in the State. More photos below...
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